September 8, 2010 A terrible launch of a game I wanted to love turns what should have been a "WOW" show into another opportunity for Brad Wardell to explain how Stardock screwed up. Listen how imperfect QA practices, overconfidence, groupthink and not taking every beta crash report seriously turned one of the years most anticipated new IPs into a lesson for developers And also, how Stardock commits to make things right - including refunds. (Ask them. I have no idea what the mechanics are.) Rob's review Troy's review Tom's review